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The Ombudsman

The Ombudsman of the Swiss Travel Industry has been implemented in 1990 as a mediator between consumers and Swiss Travel enterprises for differences which these parties have not been able to settle. With his neutral position the Ombudsman has become a very important institution which could not be missed again. Very often customer complaints are passed on to him from media and consumer protection institutions. The office of the Ombudsman works in a team of three persons.

WIKIPEDIA writes about the «Ombudsman»:

An ombudsman (conventional English language plural: ombudsmen) is a person who acts as a trusted intermediary between an organization and some internal or external constituency while representing not only but mostly the broad scope of constituent interests. An indigenous Danish language, Norwegian language, and Swedish language Ombudsman is etymologically rooted in the Old Norse word umboðsmaðr, essentially meaning «representative». ... and the word umbuds man, meaning representative (with the word umbud/ombud meaning proxy), that is someone who is authorized to act for someone else, a meaning it still has in the Scandinavian languages.