Tips from the Ombudsman

Customer money hedging

Here you will find a selection of customer money insurance policies for Switzerland and the Principality of Liechtenstein that are recognized by the Swiss Travel Association:

Fair travel guarantee

Over 50 travel agencies are members of the FAIR Travel Guarantee Association.
www.fair-reisegarant.ch

Guarantee fund of the Swiss travel industry

The Swiss Travel Industry Guarantee Fund comprises around 985 participants, which are made up of Swiss and Liechtenstein tour operators and package tour brokers. They meet the requirements set by the foundation in terms of professional competence and solvency.
www.garantiefonds.ch

Swiss Travel Security

Swiss Travel Security (STS) is the customer money protection scheme of the Swiss Travel Association of Retailers (STAR). Swiss Travel Security comprises around 230 participants. Please note that not all STAR members are automatically covered by STS.
www.swisstravelsecurity.ch

Travel guarantee TPA

The Travel Professionals Association's (TPA) customer money protection scheme. Around 120 participants are affiliated with this organization, mainly from French-speaking Switzerland.
www.tpassociation.ch