The Swiss Travel Industry Ombudsman's Office is a mediation office and attempts to mediate disputes between customers and travel agencies or tour operators. We also handle complaints from the Swiss accommodation industry (hotels, parahotels and youth hostels).

Our services for consumers are

• Free of charge
• Neutral
• Confidential
• Unbureaucratic

Our mediation is solution-oriented and should lead to the parties to the conflict reaching an out-of-court settlement. If legal expenses insurance or a law firm has already been commissioned to deal with the case, we are happy to provide our assessment on a fee basis.