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Sun, sand and sea – lean back and relax...

... unfortunately not every holiday trip is successful. How to make sure your dream holiday stays that way. What to do, when something went wrong after all.

Welcome to the official website of the Ombudsman of the Swiss Travel Industry. We show you what to do and how to proceed to make your «most beautiful time of the year» not turn out into a nightmare.

Quick Links

The most important pages – just one click away:

Where to book your holidays
Problems on location
Problems with air travel
When can you ask for the Ombudsman's assistance?
The Complaint Form

English is not one of Switzerland's official languages, therefore not all the links on this website have English content, please consult those pages in German, French or Italian.Thank you for your understanding.

Very important

Please note that for all requests and messages, also those sent in by e-mail we do require the full address-deails including phone numbers according to our «Complaints Form». Incomplete requests are not beeing handled!