Welcome to the official website of the Ombudsman of the Swiss Travel Industry. We show you what to do and how to proceed to make your «most beautiful time of the year» not turn out into a nightmare.

Sun, sand and sea – lean back and relax...

... unfortunately not every holiday trip is successful. How to make sure your dream holiday stays that way. What to do, when something went wrong after all.

Very important

Please note that for all requests and messages, also those sent in by e-mail we do require the full address-deails including phone numbers according to our «Complaints Form». Incomplete requests are not beeing handled!